FAQ

New Profile Pack Announcements

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The Kemper isn't loading some or all of the profiles in the profile pack. What's wrong?

Issues with loading profiles typically mean you need to update your firmware and Rig Manager.

Do all the Kemper models use the same profiles?

Yes. Our profiles work with all variations of the Kemper.

What does the Kemper profiling amp do anyway?

The Kemper Profiling Amp is an amazing tool for today's musicians who want the magical tone of tube guitar amplifiers without all the trouble and expense of owning them. Each amplifier is stored in the Kemper in the form of a "Profile". The Kemper can store well over 1000 amplifier profiles in its memory, with each profile providing an amazingly accurate reproduction of the original amp's tone and feel.

Check out Jim's blog detailing why you need a Kemper: Top 10 Reasons the Kemper is Better than a Tube Amp

For more information go to: www.kemper-amps.com.

What will I receive with my amplifier Profiles purchase?

Your purchase is a .zip file which contains a group of profiles for the amp. Included in the .zip file is a file named README_FIRST which contains instructions on how to install the profiles in your Kemper.

How do I load the profiles into my Kemper?

Instructions for installation are included in the "How to Load Profiles Into Your Kemper" file in the downloaded .zip file. We recommend using Kemper's free Rig Manager software to transfer profiles from your computer into the Kemper. A USB stick can sometimes be problematic. You can download Rig Manager here: www.kemper-amps.com/downloads

I didn't receive my profiles. Where are they?

If this happens to you -- we apologize! Immediately after purchase, an email with a download link is sent to the email address associated with your account (if you paid with Paypal, this is the email on your Paypal account). Sometimes these emails get routed to spam, trash, or junk folders. Othertimes, they may be rejected altogether by email providers. We have significantly improved this problem by switching to a new web site provider, but it can still happen.

If you don't receive your profile download link within a couple minutes after purchase, please contact us and we'll send you your download link manually. Please include your invoice number. Manually sent download links never seem to get sent to spam or blocked.

Contact Top Jimi

I can't log in to my user account. What's wrong?

We moved to a different web site provider in November of 2019. Unfortunately we weren't able to bring over the old user accounts to our new site, so you'll need to create a new account. Sorry for the inconvenience. If you have any questions about past purchases, just let me know and I can look them up for you.

What's the difference between a "Studio" and a "Merged" profile?

Studio profiles include the amplifier, speaker, microphone and anything else used to make the profiles. The same signal is output to all of the Kemper outputs.

A Merged profile has two types of outputs. The main XLR outputs from the Kemper are the same as for the Studio profiles. The other outputs effectively break the signal between the amplifier and the speaker. This allows you to use a traditional guitar speaker cab. One scenario where you would use a Merged profile would be if you wanted to use a traditional guitar cab as a stage monitor while sending the Studio profile sound to the PA.

Most of our packs include both Studio and Merged profiles. Check the page for a particular pack to see if it includes Merged profiles.

Check out Jim's blog for more details: Which Should I Use -- The Studio or the Merged Profiles?

What are these new .krig files? The profiles used to have a .kipr file extension.

Kemper changed the format of profile files a while ago, and they now have a .krig extension. If the .krig files won't load into your Kemper, you will need to update your Kemper's firmware. Not to fear-- any old profiles with the .kipr file extension will be automatically converted to the new .krig format by Rig Manager when loading them into the Kemper.

When I play my guitar through one of the profiles used in your demo, it doesn't sound quite the same. Why is that?

The Kemper behaves just like a traditional guitar amplifier. Thus, everything around the Kemper affects the tone. The biggest difference is going to come from the sound of your guitar compared to the guitar used for the demo. If you are using a Power Head, the speaker cabinet used will also have a huge effect.

Check out Jim's blog for more details: Hey, the Profile Doesn't Sound Like the Demo!

When I play my guitar through one of the merged profiles and into my guitar cab, it doesn't sound like the demo. Why is that?

With a merged profile, you are using the raw amp tone, captured with a DI box. Our cabinets, speakers, mics, and mic'ing techniques are removed from the equation (speakers and mic technique are typically the two most important factors determining a guitar tone). With a merged profile you must provide a guitar, cabinet and speakers which bring out the best sound from the direct amp tone, and the right mic and mic techniques if you are mic'ing up the amp. With studio profiles, we take care of this for you.

Check out Jim's blog for more details: Hey, the Profile Doesn't Sound Like the Demo!

Can I use the Kemper Profiling Amp for live performance?

Yes! That is precisely why I bought my Kemper. I was tired of dragging around a Marshall head, a spare Marshall head, a Fender head, a stereo 4x12 cab, a VARIAC, etc., to every gig. Now I have all my amps stored as profiles in my Kemper, and I just bring it to the gig and leave all the amps at home. I run the Kemper direct into the PA and skip mic'ing altogether. My live tone has never been better.

For monitoring, my band uses ear monitors. If we don't have our ear monitors available, I'll bring a 4x12 and a power amp and crank it up like old times. When doing this, be sure to turn off the speaker emulation in the Kemper monitor output, or use a merged profile.

Have you worked with Kemper to release a profile pack?

Yes. Kemper released the Top Jimi Rig Pack in November, 2015. Almost all of these profiles have been replaced with improved versions since this release, and they are no longer representative of the quality of our sounds (we've improved!). Check out our audio and video demos to get a better taste of our profiles.